Support

Speaking Reflex is in private beta. Use this page for common fixes, billing help, and how to reach us. For product overview and early access, see the home page or join the beta waitlist.

Contact

Email robinfood.dev@gmail.com from the Google account you use in the extension. Include what you tried, your browser version, and screenshots if helpful. We aim to reply within a few business days.

Technical help

• Use a recent version of Google Chrome with the Speaking Reflex extension installed.
• Reload the YouTube tab after installing or updating the extension.
• Microphone access is requested on youtube.com when you record—not as a separate extension permission. Check the site permission icon in the address bar if recording fails.
• If the practice drawer looks stuck, close it and open Practice again on a supported segment.

Sign-in issues

• Practice that uses AI requires signing in with Google.
• Try signing out from the extension account menu, then sign in again.
• Disable conflicting extensions temporarily if the Google sign-in window does not complete.

Practice and videos

• Practice is available on supported English-caption videos. Manual English captions work best; auto-generated English captions are supported with more careful grounding.
• If transcripts seem stale or Practice never becomes available, clear site data for YouTube or remove and re-add the extension, then reload the video.
• One AI practice session covers a retell, retries in that flow, and follow-up on the same segment. A new segment uses another session.

Billing and Pro

• Free includes 10 AI practice sessions per 30-day period; Pro includes 100 for $6.99/month.
• Upgrade from the extension account area when checkout is available for your account.
• Paid subscriptions are processed by Polar. Card details are entered on Polar’s checkout page, not inside the extension.

Cancellation

Open the subscription management link in the extension (Polar customer portal) to cancel Pro. You keep access until the end of the current billing period. Beta testers on manual Pro access should email us if they need plan changes.

Refunds

See the Refunds section in our Terms. You may cancel at any time; fees already charged are generally non-refundable except where required by applicable law or applicable Polar policies. Email robinfood.dev@gmail.com for billing questions.

Privacy and data requests

Read our Privacy Policy for what we collect and how long we keep it. To request deletion or correction of personal data, email robinfood.dev@gmail.com. We process requests manually and aim to complete verified deletions within 30 days.

Private beta

The extension is not publicly listed on the Chrome Web Store yet. If you were invited to test, use the install link from your invite. To request access, use Join waitlist on the home page and email us with how you plan to use Speaking Reflex.